Privacy Policy

PRIVACY POLICY & TERMS AND CONDITIONS

Effective Date: January 17, 2025
Website/Mobile Application: store.jtr.org

AGREEMENT
Welcome to JTR Jewellery Technology Research! By accessing or using our website (store.jtr.org) and related services, you agree to comply with the terms outlined here. These Terms and Conditions, together with our Privacy Policy, govern the relationship between you (the "User") and JTR Jewellery Technology Research (referred to as "we," "us," or "our").

1. DEFINITIONS

We/Us/Our: Refers to JTR Jewellery Technology Research, including its employees, affiliates, and partners, as the operator and owner of the website and associated services.
You/User/Client: Refers to any individual or entity accessing or using our website or services.
Parties: Collectively refers to both you and JTR Jewellery Technology Research.

2. ACCEPTANCE OF TERMS

By engaging with our website or purchasing our products, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please discontinue use immediately.

3. LICENSE TO USE

We grant you a non-transferable, non-exclusive, and revocable license to access our website and utilize its resources solely for their intended purposes. Any misuse, unauthorized access, or breach of terms will result in termination of your access rights.

4. INTELLECTUAL PROPERTY RIGHTS

All content, branding, and materials on our website, including but not limited to text, graphics, and logos, are the intellectual property of JTR Jewellery Technology Research. Unauthorized reproduction, modification, or distribution of these assets is strictly prohibited. For permission to use any material, please contact us.

5. USER RESPONSIBILITIES

To access certain features, users may need to provide personal information. You are responsible for maintaining the accuracy and confidentiality of this information. Activities such as fraudulent actions, sharing access credentials, or providing false information may lead to account termination.

6. DATA COLLECTION & USE

We may collect statistical and operational data from users to enhance our services. This includes:

Product usage metrics.

Maintenance and performance data.

This data is anonymized and used strictly for operational improvements, troubleshooting, and notifications. For more details, consult our Privacy Policy or contact us directly.

7. CUSTOMER TESTIMONIALS

By using our services, you authorize us to display your company’s name and logo in our promotional materials. If you prefer not to be featured, please notify us at sales-usa@jtr.org, and we will honor your request.

8. WARRANTY POLICY

All products come with a one-year warranty covering manufacturer defects. If an issue arises within this period:

Pre-Authorization: Customers must contact us for authorization before sending any devices for repair or replacement. Unauthorized returns will not be accepted.

Manufacturer Issues: We will assess and address manufacturer defects. Depending on the situation, we may repair or replace the device at our discretion.

Exclusions: The warranty does not cover damage caused by misuse, unauthorized modifications, or normal wear and tear.

9. RETURNS POLICY

We do not accept returns. All sales are final. In the event of a manufacturer defect, please refer to our Warranty Policy for resolution. Unauthorized returns will be rejected.

10. LIABILITY DISCLAIMER

While we strive for accuracy and efficiency, JTR Jewellery Technology Research is not liable for:

Service interruptions due to maintenance or unforeseen events.

Damages arising from misuse or reliance on our services.

11. SHIPPING POLICY

Methods: We partner with trusted couriers like FedEx and DHL for timely deliveries.

Destination: Orders are shipped to the address provided during checkout. Please ensure accuracy.

Charges: Shipping costs are based on the courier’s rates and are outlined during checkout.

Customs & Taxes: Any duties or taxes imposed by your country are your responsibility.

Insurance: All shipments are insured. Report any damages immediately with photo/video proof to expedite claims.

Tracking: Tracking details are sent to your registered email upon dispatch.

12. DELIVERY POLICY

Standard orders are delivered within two weeks of payment confirmation.

In case of delays due to unforeseen circumstances, we will notify you promptly.

13. PAYMENT POLICY

Payments are accepted via bank transfer. All associated fees must be borne by the customer.

Payments must be completed within 7 business days of order confirmation to avoid cancellation.

14. MODIFICATION OF TERMS

We reserve the right to update these terms at any time. Changes take effect immediately upon posting. Continued use of our website signifies your acceptance of revised terms.

15. CONTACT US

For inquiries, assistance, or feedback, please reach out:

Company Name: JTR Jewellery Technology Research

Address: 151 West 46th Street, Suite 4th Floor, New York, NY 10036

Phone: +1 (917) 268-4747

Email: sales-usa@jtr.org

We’re here to assist you with any questions or concerns.